Last updated: October 19, 2026

At VULTEX, we respect your privacy and take the handling of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, and when it may be shared while you use our website and digital services.

1. Information We Collect

Depending on how you use VULTEX, we may collect the following information:

• Account information: Your name, email address, username, and other details you provide when creating or managing your account.
• Contact information: Your phone number, if provided, and your country.
• Order information: The product details, account identifiers, usernames, phone numbers, and other information you submit when placing an order.
• Payment information: Payment references and receipts you submit when requesting a balance deposit.
• Account activity: Information about your orders, balance transactions, and related account activity needed to operate our services.

Please provide only the information required for your account, payment, or order.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process orders and arrange digital product delivery.
• Review payment requests and credit confirmed deposits to your balance.
• Send relevant order updates and account notifications.
• Respond to support requests and resolve delivery or payment issues.
• Protect our website, identify suspicious activity, and prevent fraud.
• Maintain records needed to operate our store and manage transactions.

We do not use your information for purposes unrelated to our services unless permitted by applicable law or otherwise explained to you.

3. When We Share Information

We share order details with the suppliers or service providers needed to fulfil your order. Only information relevant to the requested service should be provided for this purpose.

We do not sell your personal information.

Information may also need to be disclosed when required by law or when reasonably necessary to protect our rights, customers, website, or services.

4. Payment Receipts and Retention

Payment receipts uploaded through our website are automatically deleted after 30 days, as described by our current store policy.

We may retain relevant account, order, and transaction records for as long as necessary to operate our services, resolve disputes, maintain appropriate records, or meet applicable legal obligations.

Retention periods may therefore differ depending on the type of information and the reason it is held.

5. Protecting Your Information

We take reasonable measures to protect the information associated with your account and transactions against unauthorized access, misuse, loss, or disclosure.

You are responsible for protecting your password, keeping your account credentials confidential, and enabling available security features such as two-factor authentication.

No website or electronic transmission can be guaranteed to be completely secure.

6. Third-Party Services

Some products and delivery processes depend on external suppliers, platforms, or service providers. When you purchase or use these products, relevant information may be processed by the parties involved in fulfilling your request.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies where applicable.

7. Your Choices and Requests

Please keep your account information accurate and up to date.

If you have questions about your personal information or wish to request access, correction, or deletion where applicable, contact us through the official support channels listed on our website.

Some information may need to be retained to fulfil pending orders, maintain transaction records, resolve disputes, or comply with legal obligations.

8. Cookies and Website Functionality

Our website may use essential technical mechanisms to support features such as account sessions, sign-in, security, and other necessary website functions.

Where additional cookies or tracking technologies are used, their purpose and any applicable choices should be explained in accordance with the actual technologies implemented on our website and applicable law.

9. Children's Privacy

VULTEX is not intended to collect personal information from children in violation of applicable law. Where parental consent or other safeguards are legally required, they must be followed.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy when our services, data practices, or legal obligations change.

The latest version will be published on this page. We will update the revision date when appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us through the official support channels available on the VULTEX website.